The perceived quality has a considerable influence on customer satisfaction. Ensuring the high quality requirements, in spite of reduced development times and increasing model multiplicity, is more important to us than ever before. It is therefore necessary to have an overview of the entire product life cycle for efficient quality management.
This is the reason why we realise the quality required with an integral approach. We work for customers and suppliers and also for our own production according to this formula. Our teams specialise in passing on their knowledge and skills to a wide range of people and departments: from planning, development, production and market introduction to series and market support.
We offer the following solutions and services to meet your needs:
- Q-Management: preparation of Q-specification books, management of Q-targets (IQS/VDS, TüV, GwK,…), risk management in product development (risk filters, FMEA, DFSS), Q-forward planning, design status validation according to VDA/ APQP
- Q-Planning: performance of feasibility studies for product and process, preparation of testing concepts
- Q-Process: assurance of process capability
- Supplier management: auditing according to VDA 6.3, production process approval, re-qualification
- Series/launch support: series quality assurance, rectification, product audit, customer complaints management
- Complaints management: reduction of guarantee claims and goodwill, help desk support, field data acquisition, remedial process support, life cycle management and development of service strategies
- Test laboratory/validation
With these services, we always pursue the aim of increasing customer satisfaction. Alongside product quality, we always have the aim of consistently improving ourselves.